Privacy policy

Last updated: March 6, 2026

ML JEWELRY STUDIO we operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

 

 

 

Information We Collect

 


 

Personal Information You Provide

 

 

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Payment information (securely processed by Shopify or your chosen payment provider)

  • Order details

 


 

Information Automatically Collected

 


We may automatically collect:

 

  • IP address

  • Device and browser information

  • Pages visited

  • Time spent on the website

  • Cookies for website functionality and analytics

 

 

 

 

How We Use Your Information

 


We use your information to:

 

  • Process and fulfill orders

  • Provide 24/7 customer support

  • Improve website performance

  • Prevent fraud

  • Send order updates

  • Send promotional emails (only if you opt in)

 

 

 

 

Sharing Your Information

 


We only share data with trusted providers such as:

 

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics and marketing tools (if used)

 


We do not sell your personal information.

 

 

 

Data Security

 


We follow industry-standard security protocols and Shopify’s secure platform systems to protect your data.

 

 

 

Your Rights

 


You may request:

 

  • Access to your data

  • Correction of inaccurate information

  • Deletion of your data

  • Opt-out of promotional emails

 


To make a request, contact us at mljewerystudio@gmail.com

 

 

 

Contact

 


📩 Email: mljewelrystdio@gmail.com

📞 Phone: +225 0564607741

TikTok: @mljewelrystudio

🕒 Customer Service: Available 24/7

 

 

 

2. Refund & Return Policy

 


Last Updated: [Date]


Thank you for shopping at KINKY BEAUTY LUXURY PLUG STORE. We value your satisfaction and provide a clear return and refund process.

 

 

 

Return Policy

 

 

  • You may request a return within 5 days after receiving your product.

  • Items must be:

     

    • Unworn

    • Unused

    • In original condition

    • In original packaging

     

  • Tags must be attached.

 


We do not accept returns after 5 days.

 

 

 

Non-Returnable Items

 

 

  • Underwear/swimwear (hygiene reasons)

  • Final-sale items

  • Gift cards

 

 

 

 

Return Process

 

 

  1. Email mljewelrystudio@gmail.com with:

     

    • Order number

    • Item(s) to return

    • Reason for return

     

  2. We will respond with instructions.

  3. After receiving and inspecting the item, we will approve or decline the refund request.

 


Return shipping cost is the customer’s responsibility unless we sent an incorrect or damaged product.

 

 

 

Damaged or Incorrect Items

 


Email us within 48 hours of receiving your order with photos.

We will send a replacement or refund at no additional cost.

 

 

 

Refund Timeline

 

 

  • Inspection of returned item: 2–5 business days

  • Refund processing: 3–7 business days

  • Bank processing time varies

 

 

 

 

3. Shipping & Delivery Policy

 

 

We aim to deliver your order quickly and securely.

 

 

 

Processing Time

 

 

  • Orders are processed within 1–2 business days.

 

 

 

 

Delivery Time

 


Our standard delivery timeframe is:


📦 4 to 7 days


(Depending on location and carrier speed.)

 

 

 

Shipping Fees

 


Shipping costs are calculated at checkout.

 

 

 

Tracking

 


A tracking number will be emailed once your order ships.

 

 

 

Lost, Delayed, or Stolen Packages

 


We are not responsible for carrier delays or packages lost due to incorrect addresses.

However, our 24/7 customer service team will assist you in resolving issues.

 

 

 

4. Terms & Conditions

 


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By using our website, you agree to the following terms:

 

 

 

Website Use

 


You agree not to:

 

  • Use the site for illegal activities

  • Interfere with website functionality

  • Copy or distribute content without permission

 

 

 

 

Product Accuracy

 


We strive for accurate descriptions, but colours, sizes, or materials may appear slightly different due to screen settings or manufacturing variations.

 

 

 

Pricing

 

 

  • Prices may change at any time without notice.

  • If we discover a pricing error, we may cancel or adjust the order.

 

 

 

 

Order Acceptance

 


We reserve the right to refuse or cancel any order due to:

 

  • Payment issues

  • Fraud concerns

  • Stock unavailability

 

 

 

 

Limitation of Liability

 


We are not responsible for:

 

  • Delivery delays

  • Third-party carrier issues

  • Misuse of products

 

 

 

 

5. Contact Information

 


For any questions or support, our customer service is available 24/7.


📩 Email: mljewelrystudio@gmail.com

📞 Phone/WhatsApp: +225 0564607741

TikTok: @mljewelrystudio